Stonemans Garden CentreStonemans Garden Centre
Established since 1988. Call 03 6273 0611 for enquiries


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Customer Service

Shipping & Delivery
All care will be taken to ensure your items are safe & secure for shipping to ensure they arrive intact & in perfect condition.

Privacy & Security
At Stoneman"s Garden Centre we guarantee to protect your privacy and regard the security of your information to be of the highest importance.
Your personal information will not be disclosed to third parties for purposes other than those for which you have provided it to us without your consent, except where required by law.  
We do not sell, trade or rent your personal information to others under any circumstances.  
The information we collect will only be used to: process your order, contact you to resolve problems with your order.
If you have any queries or complaints about our privacy policies then please advise us by writing to us at:
The Manager
Stoneman's Garden Centre
94 Grove Road
Glenorchy   Tas   7010

Returns & Replacements
             Returned or damaged goods      We guarantee to replace, exchange or refund any goods that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem by emailing us at  
    You must await a confirmation email regarding your return before shipping item to us.

Incorrectly described goods      We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem by emailing us at         You must await a confirmation email regarding your return before shipping item to us.

You can return anything you're not happy with within 21 days of receiving it provided you have contacted us within 7 days of receipt by emailing us at You must await a confirmation email regarding your return before shipping item to us.  This policy only applies to items that remain unused -  not something you've tried out and not liked!   The analogy would be buying a dress, wearing it for a party and then deciding you no longer want it!   

Costs of returning an item to us under these circumstances are the responsibility of the purchaser.  Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

A full refund will be issued when the item is returned to us in its original condition, in its original packaging when all of the above conditions have been complied with.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.  If an item is deemed unsaleable, no refund will be issued.

 Goods that cannot be returned  Products that have been used or damaged after taking delivery.

Ordering from Stoneman's is easy. You can order online, by email, post or on the phone or fax or if convenient.  
Of course you can always pop down & visit us at 94 Grove Road Glenorchy - we'd love to see you.

Online shopping    Register with us for even greater shopping convenience with fast & easy checkout as well as easy access to your order history & status.  Simply click on the 'Log in' on our home page, then create an account.  You can also choose to register at the time of checkout - it's easy!
Fast & easy shopping - simply click on the "Add to Cart' button  for each item you wish to purchase.   When you've completed your shopping click on the 'Proceed to Checkout' button & follow the instructions.
To cancel an order - all cancellations must be in writing so please drop us an e-mail at with details of the order you are cancelling.                                                                                                                                                                                           We will send you a confirmation email and advise of any action you are required to undertake.  
Shipping costs will be charged & admin fees applied if the cancellation is done after the order, or a part of the order, has been dispatched.  In such circumstances the item will be received by the customer & returned to us at the customer's cost as well as incurring costs as previously mentioned.

Payment, Pricing & Promotions
             Safe, easy & secure!   We use Paypal to facilitate your secure online payment.  You can use your paypal account to make payment using your nominated bank account or credit card.                                                                      

You can also make payment via via driect bank deposit or we're happy to take your Visa, Mastercard or Amex credit card payment over the phone - just give us a call on 03 6273 0611 & we'll be happy to complete your order for you.

Click here to view the Paypal for the user agreement details

Click here to view Paypal Security information  

Click hereTo find out how Paypal works or to sign up to Paypal or create a new account

Viewing Orders
Once you have created an account with us, you can log in and view the progress of your order.
Updating Account Information
You can update your account information at any time by logging into your account.  Please see our "Ordering' section if you wish to make changes to an order.