Refund policy

Returns & Replacements

Returned or damaged goods    

We guarantee to replace, exchange or refund any goods that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem by emailing us at  

sales@stonemans.com.au.

You must await a confirmation email regarding your return before shipping item to us.

 Incorrectly described goods

We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem by emailing us at sales@stonemans.com.au. You must await a confirmation email regarding your return before shipping any item to us.

You can return anything you're not happy with within 14 days of receiving it provided you have contacted us within 7 days of receipt by emailing us at sales@stonemans.com.au. You must await a confirmation email regarding your return before shipping item to us.  This policy only applies to items that remain unused - not something you've tried out and not liked!   The analogy would be buying a dress, wearing it for a party and then deciding you no longer want it!   

Costs of returning an item to us under these circumstances are the responsibility of the purchaser.  Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

A full refund will be issued when the item is returned to us in its original condition, in its original packaging when all of the above conditions have been complied with.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.  If an item is deemed unsaleable, no refund will be issued.

Goods that cannot be returned.

Products that have been used or damaged after taking delivery.